CASCACascade Atlas

Evidence dossier

CVE-2024-57727

CVE-2024-57727

78.3–97.3Priority evidence range
As known Jul 19, 2026, 5:00 AM UTCgen-56ccdaf9

Normalized restatement

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

State
PUBLISHED
Published
Jan 15, 2025
Updated
Feb 26, 2026
Evidence coverage
72%
CISA KEVCatalog member

Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

FIRST EPSS95.15%

2026-07-18 · v2026.06.15 · percentile 99.9%

Source stateConflict visible

Distinct CVSS assessments remain side by side; none are averaged.

Source comparison

Who said what

CISA-ADPindependent enrichment
container

CISA ADP Vulnrichment

mitreoriginal assertion
container

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

CISA KEVoriginal assertion
observed_exploitation

SimpleHelp Path Traversal Vulnerability

FIRST EPSSoriginal assertion
model_probability

Probability 0.951510000000; percentile 0.998550000000

Applicability

Cited product scope

Trace impact →
n/an/a
[{"status": "affected", "version": "n/a"}]unknown
Unknown vendorUnknown product
cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*; end excluding 5.5.8supported

Assessments

CVSS by origin

7.5
nvd@nist.govCVSS 3.1 · role PrimaryCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
9.1
134c704f-9b21-4f2e-91b3-4a467353bcc0CVSS 3.1 · role SecondaryCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N
9.1
CISA-ADPCVSS 3.1 · role unknownCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N

Limitations and unknowns

  • KEV membership is authoritative for the catalog, not proof of exposure in any environment.
  • EPSS is a dated model probability and not an individual-environment prediction.
  • Affected or fixed status applies only to the exact cited product and version scope; unresolved scope remains unknown.
  • NVD-carried upstream facts remain derivative and are not independent corroboration.
  • Only NVD metrics validated under the generation-bound calculator are Public Priority eligible; direct CVE record metrics remain display-only.
  • NVD CVSS source eligibility is closed: NVD-authored, exact record-source, or registered same-CVE container origin; unmapped sources remain display-only.
  • Factor D is unknown in Public Core because no accepted canonical mapping-obligation ledger is present.
  • Core replay supports the active and immediately prior generation; retrospective valid-at replay is deferred.